Able to perform rotational on-call support in a 24x7x365 operational environment. Be a customer advocate by consistently meeting, exceeding expectations and incorporating customer service into all aspects of work. Must be familiar with source and artifact control, configuration and knowledge management. Ability to present to executive management incident debriefs and root cause analysis reports. Attend change, problem management, AAR and other review boards as required. Knowledge of government security policies and general vulnerabilities management. Manage, track, report, process and assign support tickets or change requests daily. Familiarity and practical application of advanced principles of ITIL/ITSM.
Work with hardware vendors to fix and/or repair defective support hardware. Resolve escalated issues from the IT Service Desk and Tier III administrators Provide recommendations to senior management for areas of opportunities to reduce total cost of ownership of the virtualized environments. Create and manage scripts to perform system tasks. Manage Service Level Agreements, documentation, and policy/procedure compliance for IT systems related to virtualized, and commercial cloud environments. Develop mid-level engineers to perform more advanced system administration and best practices. Perform enterprise level system upgrades of hypervisors, operating systems, applications, and other tools, including evaluation and installation of new products, and MS and other application patches. Building server 'Gold' images to conform to hardening, security compliance, and virtualization best practices. Establishment of performance analytics to determine the best methods for optimizing the environment. Development of ESXi host profiles to maintain uniformity across clusters in the environment. Work with Application developers and seasoned application administrators to establish virtual machine memory, CPU, and storage requirements that adhere to basic principles of topology, such as NUMA boundaries Daily administration of VMware infrastructure (vSphere 6.5 ) including proactive performance tuning and optimization of guests in a virtual environment. Support product management, performance and capacity management, patching and version management, hardware support and Level 3 operations support. Responsible for designing, building, testing, implementing, maintaining and optimizing the virtual infrastructure in accordance with security policies and guidelines.
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